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| | | | When claiming guarantee please proceed as follows:
1. Contact the local NEC Display Solutions service hotline (see contact) for support and provide the following information:
- Product name and serial number of the equipment
- Detailed description of the problem
- Collection address and contact information
- Purchase date and sales centre
- Invoice incl. serial number (if available)
- Required service
2. After the defect and damage diagnosis is completed, you will get a processing number.
3. Please make sure, that the product is ready for collection (if the equipment has been already damaged on arrival – DOA – the cables and network adaptors have to be unplugged completely before they are out into the carton boxes or packed!) If you fail to provide the defective equipment for collection, you will be liable to bear the costs of the replacement equipment.
4. NEC Display Solutions Europe will provide a suitable transportation packaging on request. The customer is liable for the damage resulting from improper packaging done by him.
5. On arrival at the customer's place, NEC Display Solutions Europe will replace the defective product or will collect it for repair.
6. Please mention the processor number for all further contacts pertaining to the relevant guarantee claim.
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